Frequently Asked Questions
It depends on where you are. Every item is handmade in NYC and will take a few weeks to make (estimated time for production is provided in each item's description.)
Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days.
Exact delivery information will be provided once shipped.
Rush services for production are not available at the moment. Each item is handcrafted in NYC, and the estimated production time is mentioned clearly in the product description.
Tight deadline? Contact us at firstname.lastname@example.org for expedited shipping options. Just be aware that additional shipping fees will apply.
ALL ORDERS ARE FINAL
However, if it's within 24 hours of placing your order, contact email@example.com to request any changes or cancellations. We'll assess whether modifications can be accommodated. Once production has commenced, no changes or cancellations can be processed.
For size information, please refer to the SIZE CHART on our website.
*Your unique measurements matter to us. If they're outside our ranges, we're more than happy to create custom-made options for any style. Email us at firstname.lastname@example.org to get started.
For custom leather & PVC colors, crystal and hardware finishes available, please refer to the COLOR OPTIONS page on our website.
Email us at email@example.com with any questions or to get started on any custom requests.
Free domestic shipping on all orders over $200.
Domestic orders are shipped via UPS and USPS, while international shipments are handled through DHL and FedEx.
*All general orders are mailed out every Monday and Thursday.
Yes, the production cannot be rushed, but the shipping can for an additional fee! Please e-mail firstname.lastname@example.org with any requests and we will do our best to accommodate you.
All Sales Are Final
We stand behind the quality of our products, and your satisfaction is our priority. So while all sales are final, if you encounter any issues or are unsatisfied with your order, please email us at email@example.com and we'll do our best to assist you.
We're open to various collaboration opportunities. If you have a unique idea, feel free to reach out at firstname.lastname@example.org!